The end of boring training for restaurants with Arrow Up | 055 Artwork

The Pre-Shift

Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into what it takes to build great restaurant teams. We explore their stories, the strategies they use, and valuable lessons on running restaurant teams. Hosted by D. J. Costantino. Presented by 7shifts.

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The Pre-Shift

The end of boring training for restaurants with Arrow Up | 055

February 04, 2025 • 7shifts • Season 1 • Episode 55

What if mandatory training didn’t have to be boring? With creative storytelling and an irreverent approach, ARROW UP Training makes engaging, effective training programs for restaurant teams.

In this episode, we’re joined by Jason Berkowitz, the founder and CEO of ARROW UP Training.

Jason offers insights into building consistent employee experiences and the role of continuous training in fostering a strong team—and a better guest experience. He also discusses the importance of structured onboarding, developing strong leaders, and the power of storytelling in training.

Resources
Check out ARROW UP Training ⬆️
Connect with Jason on LinkedIn 🔗
Connect with Jason on Instagram 🤳
Get Jason’s Book 📖
FREE video mini-course: Unlocking effortless restaurant scheduling 📲

Chapters

00:00 Introduction and Welcome
00:50 Meet Jason Berkowitz: From Restaurant Ops to ARROW UP
03:33 The Birth of ARROW UP
05:48 ARROW UP's Unique Training Approach
12:25 Implementing ARROW UP in Restaurants
17:17 Effective Onboarding and Training Practices
21:38 Growth Mindset in Restaurant Management
22:31 The Role of Supervisors
23:41 Building Effective Training Programs
25:16 Managing Friends and De-escalation Techniques
30:51 The Importance of Checklists
35:40 Customizing Training for Different Restaurant Cultures
37:49 Exciting Developments at ARROW UP
41:29 Conclusion and Contact Information

Guest Bio
Jason Berkowitz is currently the CEO and Founder of Arrow UP Training - an online platform with built-in content and a suite of smart tools that help restaurants develop supervisors into leaders, satisfy compliance and lower operating costs. Their programs have become standard practice for independent restaurants, top co

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7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants.